FAQs
Caienne — Garmin Cycling Products
Orders & Products
What does Caienne sell? We specialise in genuine Garmin cycling products, including bike computers, sensors, and related cycling accessories.
Are your Garmin products genuine? Yes, all Garmin products we sell are 100% genuine and covered by Garmin's manufacturer warranty, in addition to your statutory rights.
How do I place an order? Simply browse our website, add your chosen items to your basket, and complete checkout. You'll receive an order confirmation email once your payment is processed.
Can I change or cancel my order after placing it? If you need to change or cancel your order, contact us as soon as possible at info@caienne.com. We'll do our best to help before your order is dispatched, though we can't guarantee changes once processing has started.
Shipping & Delivery
How long does shipping take? Orders are handled within 1–2 business days, with delivery typically taking 5–8 business days after dispatch.
Do you ship outside the UK? We currently ship within the United Kingdom. If you're outside the UK, contact us via our Contact Us page to check availability.
Can I track my order? Yes, you'll receive a shipping confirmation email with tracking information once your order has dispatched.
What if my order arrives damaged or doesn't arrive? Contact us at info@caienne.com with your order number and we'll investigate and resolve it promptly.
Returns & Refunds
What is your return policy? We offer a 30-day return window from the date of delivery, with free return shipping, no restocking fee, and no final sale items.
How do I start a return? Contact us via our Contact Us page or email info@caienne.com with your order number, and we'll send you a prepaid return label and instructions.
How long do refunds take? Once your return is received and inspected, we'll process your refund to your original payment method. Your bank may take a few extra days to show it.
Payment
What payment methods do you accept? We accept major credit and debit cards, plus other secure payment options shown at checkout.
Is my payment information secure? Yes, all payments are processed through secure, PCI-compliant, encrypted payment gateways. We never store your full card details.
What currency are prices shown in? All prices are shown in GBP (£), inclusive of applicable UK VAT unless stated otherwise.
Contact
How can I get in touch? Email us at info@caienne.com or use our Contact Us page. You can also write to us at:
Caienne Anchor Retail Park, U1A Hartlepool TS24 0XR United Kingdom
Didn't find what you're looking for? Reach out and we'll be happy to help.