Privacy policy
Caienne — Garmin Cycling Products
Last updated: 29 August 2026
This Privacy Policy explains how Caienne ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Caienne Anchor Retail Park, U1A Hartlepool TS24 0XR United Kingdom
Email: info@caienne.com Contact page: caienne.com/pages/contact
We are the data controller responsible for your personal information.
2. Information We Collect
We may collect the following categories of personal information:
- Contact details: name, email address, postal address, phone number
- Order information: items purchased, order value, order history
- Payment information: processed securely by our payment provider — we do not store full card details on our systems
- Account information: login details, if you create an account with us
- Technical information: IP address, browser type, device information, and cookies
- Communications: messages you send us via our Contact Us page, email, or customer service channels
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including delivery of Garmin cycling products
- Handle returns, refunds, and customer service enquiries
- Send order confirmations, shipping updates, and related transactional communications
- Improve our website, products, and customer experience
- Send marketing communications, where you have consented to receive them (you can opt out at any time)
- Prevent fraud and comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contract: to process your order and deliver goods you've purchased
- Consent: for marketing emails and non-essential cookies
- Legitimate interests: to improve our services and prevent fraud
- Legal obligation: to meet accounting, tax, and consumer protection requirements
5. Sharing Your Information
We may share your information with trusted third parties who help us operate our business, including:
- Payment processors, to securely handle transactions
- Courier and delivery partners, to fulfil and ship your order
- IT and website service providers
- Garmin, where required for product registration or warranty purposes, if applicable
We do not sell your personal information to third parties.
6. International Transfers
If any of our service providers are located outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information in accordance with UK GDPR.
7. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings, though this may affect certain site functions.
8. Data Retention
We keep your personal information only as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at info@caienne.com or via our Contact Us page.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
10. Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
11. Children's Privacy
Our website is not intended for children under 16, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Caienne Anchor Retail Park, U1A Hartlepool TS24 0XR United Kingdom
Email: info@caienne.com Contact page: caienne.com/pages/contact