Payment Policy

Caienne — Garmin Cycling Products

Last updated: 29 August 2026

This Payment Policy explains how payments are processed when you shop with Caienne.

Accepted Payment Methods

We accept the following payment methods at checkout:

• Major credit and debit cards (Visa, Mastercard, American Express)
• Other secure payment options available at checkout (e.g. digital wallets), where offered

All payments are processed through secure, encrypted third-party payment gateways. We do not store your full card details on our systems.

Currency

All prices on our website are displayed and charged in GBP (£), inclusive of applicable UK VAT unless stated otherwise.

When You're Charged

Payment is taken in full at the time you place your order, before your item is dispatched.

Payment Security

We take payment security seriously. All transactions are processed via PCI-compliant payment providers using industry-standard encryption (SSL/TLS) to protect your card and personal information.

Order Confirmation

Once your payment is successfully processed, you'll receive an order confirmation email. If your payment fails or is declined, your order will not be processed, and you're welcome to try again or use an alternative payment method.

Billing Information

Please ensure the billing information provided at checkout matches your payment method to avoid delays or declined transactions.

Failed or Declined Payments

If your payment is declined, this is typically handled directly by your card issuer or payment provider. Please contact your bank for details, or reach out to us at info@caienne.com if you continue to experience issues.

Refunds

Refunds for approved returns are issued to your original payment method. Please see our Returns and Refund Policy for full details. Refund processing times may vary depending on your bank or card provider.

Fraud Prevention

We reserve the right to cancel or refuse any order where fraudulent activity is suspected. If this occurs and payment has already been taken, you will receive a full refund.

Contact Us

If you have any questions about payments, please get in touch:

Caienne Anchor Retail Park, U1A Hartlepool TS24 0XR United Kingdom

Email: info@caienne.com Contact page: caienne.com/pages/contact