Refund policy
Caienne — Garmin Cycling Products
At Caienne, we want you to be completely happy with your Garmin cycling purchase. If something isn't right, we've made returns simple.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. If 30 days have passed since delivery, unfortunately we can't offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with all accessories, manuals, and cables included
- Accompanied by proof of purchase (order number or receipt)
No final sale items — all products sold by Caienne are eligible for return; we do not designate any items as final sale.
Free Return Shipping
Returns are free. We provide a prepaid return shipping label at no cost to you — you will never be charged for sending an eligible item back to us.
No Restocking Fee
We do not charge a restocking fee on any returns. Once your return is received and inspected, you'll be refunded the full amount paid for the item.
How to Start a Return
- Contact our team via our Contact Us page or email us at info@caienne.com with your order number and the item(s) you'd like to return.
- We'll send you a prepaid return shipping label and instructions on how and where to send your package.
- Pack the item securely in its original packaging and attach the label.
- Drop off your parcel at the specified carrier location.
Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and inspect your return, we'll notify you that we've received it and let you know whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within a reasonable number of business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately at info@caienne.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right — at no cost to you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items
Certain types of items cannot be returned, such as gift cards. Please contact us if you have questions about a specific item.
Shipping Information Reminder
- Handling time: 1–2 business days
- Delivery time: 5–8 business days
Contact Us
If you have any questions about our Returns and Refund Policy, please get in touch:
Caienne Anchor Retail Park, U1A Hartlepool TS24 0XR United Kingdom
Email: info@caienne.com Contact page: caienne.com/pages/contact